Frequently Asked Questions
How is quality verified before shipment?
Quality is verified through contractual specifications, pre-shipment sampling, laboratory analysis where applicable, and third-party inspection at load port. Inspection scope is defined in the contract.
Are third-party inspections mandatory?
Third-party inspection services are required when specified in the contract or by destination market regulation. We coordinate accredited agencies (e.g. SGS, Bureau Veritas) when required.
What quality parameters are checked?
Parameters depend on the commodity: typically grade, moisture, purity, weight, and visual condition. Contractual specifications define the scope.
How are quality claims handled?
Quality claims must comply with contractual notice periods, documentation requirements, and inspection evidence standards. Claims are reviewed under the dispute resolution provisions of the signed agreement.
Do you provide inspection certificates?
Inspection certificates from accredited third-party agencies form part of the contractual documentation set when inspection is agreed. Certificates support documentation and traceability.